These terms govern your use of the SEN Help website at sen.help. By using our website, you agree to these terms. If you do not agree, please do not use the site.
SEN Help is operated by Bupe Lumbeta. Contact: hello@sen.help
What SEN Help Is
SEN Help is an independent online directory that connects parents of children with Special Educational Needs and Disabilities (SEND) to verified independent professionals, including SEN advocates, Educational Psychologists, speech and language therapists, and occupational therapists.
SEN Help is not a law firm, not a medical provider, and not a regulatory body. We do not provide legal advice, clinical assessments, case management, or representation. We are a directory and introductory routing service.
For Parents
Our directory and matching service are free for parents to use. When you submit a Get Matched request, you consent to SEN Help sharing your name, email address, and brief description with up to 3 verified professionals in your Local Authority area.
Any engagement, contract, or fee arrangement is strictly between you and the professional you choose to instruct. SEN Help is not a party to that relationship and has no liability for:
- The quality, timeliness, or outcome of any professional’s work
- Any fees charged by a professional
- Any Tribunal, mediation, or assessment outcome
- Any advice given by a professional found through this platform
We strongly recommend requesting an initial consultation and reviewing a professional’s terms of engagement before instructing them.
For Professionals
By applying to join SEN Help, you confirm that:
- All information provided in your application is accurate and current
- You hold valid Professional Indemnity Insurance
- You hold an Enhanced DBS check
- Your HCPC or SRA registration (where applicable) is active and in good standing
- You are qualified to practice in the UK
You agree to notify SEN Help immediately if any of these conditions change, including if your regulatory status is suspended or revoked, if your insurance lapses, or if a complaint is made against you to a regulatory body.
SEN Help reserves the right to remove any professional from the directory at any time, without notice, if we receive evidence of misconduct, misrepresentation, or a breach of these terms.
Subscriptions and Payments
Professional subscriptions are billed monthly via Stripe. By subscribing, you agree to recurring monthly charges at your selected plan rate until you cancel.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months.
For digital products purchased by parents (such as the Emergency SEND Meeting Toolkit), a 30-day refund policy applies. To request a refund, email hello@sen.help within 30 days of purchase.
Accuracy of Information
SEN Help takes reasonable steps to verify professional credentials and to ensure that Local Authority data published on the site is sourced from official government publications. However, we do not guarantee that all information on the site is complete, current, or error-free.
Local Authority Report Card data is sourced from the DfE SEND2 Survey and the SEND Tribunal Annual Report. Data is updated annually when new publications are released. Between updates, some figures may be outdated.
Intellectual Property
All content on sen.help, including text, design, logos, graphics, and code, is owned by SEN Help or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or modify any content without written permission, except for personal, non-commercial use such as printing resources for your own SEND meetings.
User Conduct
You agree not to:
- Use the site for any unlawful purpose
- Submit false information on any form
- Attempt to access restricted areas of the site, including the WordPress admin
- Scrape, copy, or harvest data from the directory for commercial purposes
- Impersonate any person or professional on the platform
Limitation of Liability
To the fullest extent permitted by law, SEN Help shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or reliance on any information or services obtained through the site.
Our total liability for any claim arising from your use of the site is limited to the amount you paid to SEN Help in the 12 months preceding the claim, or £100, whichever is greater.
Third-Party Links
Our site may contain links to external websites, including professional websites and government resources. We are not responsible for the content, privacy practices, or availability of those sites.
Changes to These Terms
We may update these terms from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of the site after changes constitutes acceptance of the updated terms.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For questions about these terms: hello@sen.help